FACE attempts to sup­port child and fam­i­ly health by improv­ing access to high qual­i­ty social, emo­tion­al, & behav­ioral health ser­vices. Our pri­ma­ry focus is on empow­er­ing fam­i­lies, help­ing them make informed deci­sions, con­nect­ing them with ser­vices that best meet needs, and mon­i­tor­ing to ensure the ser­vices actu­al­ly help them.

We also rec­og­nize that child and fam­i­ly well-being is direct­ly impact­ed by the social struc­tures and sys­tems (schools, gov­ern­ment, health care, employ­ers, law enforce­ment, social ser­vices, etc.) that sur­round them and their inter­ac­tion with these sys­tems. More­over, we know that
many chil­dren and fam­i­lies who seek ser­vices from FACE have had dis­pro­por­tion­ate­ly neg­a­tive expe­ri­ences with one or more social insti­tu­tions that under­mined their well-being. This includes
dis­crim­i­na­tion expe­ri­ences based on their sociode­mo­graph­ic char­ac­ter­is­tics includ­ing but not lim­it­ed to their race, eth­nic­i­ty, socioe­co­nom­ic sta­tus, nation­al­i­ty, sex­u­al ori­en­ta­tion, gen­der iden­ti­ty, immi­gra­tion sta­tus, reli­gion, and dis­abil­i­ty status.

FACE is com­mit­ted to work­ing with com­mu­ni­ty part­ners to ensure all insti­tu­tions that affect child and fam­i­ly health pro­vide equi­table and nur­tur­ing envi­ron­ments for all chil­dren and fam­i­lies to flour­ish. Our approach to sup­port­ing sys­tem change and improve­ments is first to lis­ten to and learn from chil­dren and fam­i­lies. We are a fam­i­ly-led orga­ni­za­tion and so our sys­tem change efforts are guid­ed by fam­i­ly voice. We col­lect ongo­ing qual­i­ta­tive and objec­tive feed­back about their life expe­ri­ences as well as their expe­ri­ences with refer­ral part­ners. Addi­tion­al­ly, we ini­ti­ate new data col­lec­tion activ­i­ties when areas or insti­tu­tions are iden­ti­fied that are cre­at­ing neg­a­tive expe­ri­ences for families.

Sec­ond, we estab­lished the FACE Advi­so­ry Board for the pri­ma­ry pur­pose of bring­ing togeth­er lead­ers from key insti­tu­tions in our com­mu­ni­ty that direct­ly impact child and fam­i­ly health so that they could help us solve the inevitable bar­ri­ers and chal­lenges that fam­i­lies encounter in their inter­ac­tion with these insti­tu­tions. We present this infor­ma­tion we gath­er from fam­i­lies to our FACE Advi­so­ry Board in an objec­tive and non-judg­men­tal man­ner so they can use this infor­ma­tion to solve prob­lems that fam­i­lies report to us. We believe FACE has a cen­tral role to be a gen­uine com­mu­ni­ty part­ner with our key insti­tu­tions to help uplift them and con­tin­u­al­ly improve their ser­vices, sup­ports, and inter­ac­tions with chil­dren and fam­i­lies based on mean­ing­ful data streams that we share with them.